Privacy Policy

Last change : 02. February, 2024

Our website address is: Softwarehouse GmbH, a private company, having its principal place of business at Weststrasse 12, Unterägeri – 6314, Switzerland, registration number CHE-290.530.371 (“”, “we”, “us”, “our”) is committed to respecting privacy and data protection compliance.

This privacy policy together with Appendix A (“Privacy Policy”) sets out how and why we collect, store, use, transfer and disclose your personal data (also referred to as personal information in this Privacy Policy) and how you may access your personal information and correct it. This Privacy Policy also explains the use of cookies on our Site. For the avoidance of doubt, “personal data” or “personal information” means information that specifically identifies an individual (such as a name, address, photo, telephone number, mobile number, e-mail address, birthday, office location, professional and personal interests, company name, title department, and spoken languages) or information about that individual that is directly linked to personally identifiable information. “Site” means and all subpages and subdomains related to and any additional website domains as determined by from time to time. ”User”, “you” and “your” collectively mean the person, company, or organization that has visited or is using the Site. A user may be a visitor of or an Account holder. “Account” means the account that users may create through the Site.

For the purposes of the data processing and control, the relevant legal entity is Our contact email address for any communications regarding your personal data is (please include “personal data” in the email subject).


If you are a resident of the European Union, you are protected by, and enjoy additional, rights under the European Union’s General Data Protection Regulation 2016/679, also known as GDPR.

What data do we collect ?

Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect non-personally identifying information to better understand how our visitors use our Site. The information collected will also help us troubleshoot problems, analyse our resources and improve our services and/or products. There is nothing in that kind of information that could enable anyone to identify who you are.

We also collect potentially personal information including:

  • your name
  • your contact information including your email address
  • your demographic information including preferences and interests
  • other information relevant to customer surveys and/or offers
  • Internet Protocol(IP”) addresses
  • cookies. For the complete list of cookies we collect see the List of cookies we collect section.

How do we collect personal data?

We collect personal information in a number of ways, including:

  • when you or a third-party contact us independently of our Site, such as by email, phone or in person
  • when you visit and interact with our Site and related software (including any mobile applications)
  • when you engage in transactions with us
  • when you sign up for an Account with or become a part of the affiliate programme
  • through cookies and other technologies that allow us to give you a better experience on our Site
  • when you contact us via our Site or sign up for our newsletter/mailing list

In each case, we collect such personal information only insofar as is necessary or appropriate to fulfil the purpose of your interaction with us. We do not disclose personal information other than as described below in this Privacy Policy.

You may refuse to supply personal information, however this may prevent you from engaging in certain Site-related activities and we may not be able to provide our services and/or products or assistance to you or on your behalf.

You must not provide us with the personal information about another person unless you have first obtained that person’s prior consent to do so and you have told them their personal information will be handled in accordance with this Privacy Policy (including where to find it). By providing us with information about any third party individual, you hereby warrant and represent that you have all necessary consents and permissions to do so, and that you can provide proof of the same to us.

We will not sell, distribute or lend access to your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting

if you have given us permission for this to happen. If you have previously given us permission to use your personal information for direct marketing purposes, you may change your mind at any time by writing to us at


This Privacy Policy applies to the Site you are currently viewing. By clicking on the “Accept” button or accessing or otherwise using the Site, you acknowledge that you have read, understood, and irrevocably, and without condition, agree with this Privacy Policy and any other agreements that apply to you as a’s Account holder or user, as amended from time to time. If you do not agree with this, you must stop using or accessing the Site immediately. If you are using the Site on behalf of a third party including, but not limited, to a business entity, you warrant that you are authorized and have the authority to bind that third party to this Privacy Policy. By clicking on the “Accept” button or accessing or otherwise using the Site, you also acknowledge that you consent to your personal information being collected, used and disclosed as set out in this Privacy Policy. This Privacy Policy should be read in conjunction with our Terms and Conditions available at

You consent to us posting and using any photographs, content and/or personal information you might upload on our Site or have otherwise provided consent to publish on our Site, blog, in our marketing material or social media channels, which we may use in order to provide information on our services and/or products, the marketing of our services and/or products or for the purpose of our functions and/or activities.


We collect your personal information to enable you to receive the benefit of our Site and services and/or products. Subject to this Privacy Policy, we may use your personal information for the following purposes:

  • to carry out our obligations and to provide you with agreed services and/or products
  • to establish, maintain and administer your Account
  • to send you service and/or product or promotional communications and marketing material that is relevant to you to promote and market our services and/or products and our Site and those of third parties (including any social media pages maintained or operated by us such as Facebook, Instagram, Snapchat, Twitter, YouTube)
  • to notify you about changes to our services and/or products
  • quality assurance and training
  • improving our products and services, including site customisation
  • to verify your identity or location, and make security checks, in relation to a purchase
  • to access third-party development platforms or add-on keys
  • market research and analysis
  • to promote and market our services and/or products (including via any social media pages maintained, or operated, by us such as Facebook, Instagram, Snapchat, Twitter, YouTube, Twitch, and Mixer)
  • internal record-keeping to facilitate any other Purpose
  • any other uses identified to you at the time of collecting your personal information or as reasonably contemplated by this Privacy Policy and our

You consent to us posting and using any photographs, content and/or personal information you might upload on our Site or have otherwise provided consent to publish on our Site, blog, in our marketing material or social media channels, which we may use in order to provide information on our services and/or products, the marketing of our services and/or products or for the purpose of our functions and/or activities.


We take reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. However, we primarily rely on you to advise us of any changes to your personal information. By accepting this Privacy Policy, you hereby undertake to use all reasonable endeavours to provide corrections and updates of your personal data in a timely manner.

Transfer of data

We will not transfer any personal data to a country or territory outside Switzerland, except in accordance with the requirements prescribed under the laws of Switzerland to ensure that organisations provide a standard of protection to the personal data transferred that is comparable to the protection under the laws of Switzerland and this Privacy Policy.


We take reasonable steps to ensure that your personal information is treated securely and to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. In order to minimise the likelihood of security breaches, we do not publicly disclose the nature of such security measures.

Although we aim to create a safe, secure environment by trying to limit access to the Site to legitimate users, we cannot guarantee that unauthorised parties will not gain access. To the extent permitted by applicable law, we expressly exclude any liability arising from any unauthorised access to your personal information.

Please contact us on immediately if you become aware of any unauthorised use of your Account by anyone else or any other breach of security.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Site in order to tailor it to customer needs. We only use this information for statistical analysis purposes, after which the data is removed from the system.

Cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Many web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You should note that this may prevent you from taking full advantage of the Site and its associated services.

We do or may use the following cookies:

  • Strictly necessary cookies.These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies.They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies.These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies.These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

If you do not wish to have cookies placed on your computer you should set your browsers to refuse cookies before using our Site, with the drawback that certain features of our Site may not function properly without the aid of cookies.

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOThe category info on the page, that allows pages to display more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer ID with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYour session ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently participated in.
POLLNInformation on what polls you have participated in.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer is allowed to use of cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed..
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Use of personal information for direct marketing

From time to time, we may use the personal information we collect from you to identify particular services and/or products that we believe may be of interest to you. We may then contact you to let you know about these services and/or products, new features and how they may benefit you, solicit your feedback, or just keep you up to date with what’s going on with us and our services and/or products.

Direct marketing from us generally takes the form of an electronic marketing email. Where we use your personal information to send you marketing information by email, SMS, MMS or other electronic means we may do so with your express or deemed consent. Every directly addressed marketing contact sent or made by us will include a means by which you may unsubscribe (or opt out) of receiving further marketing information. Additionally, you may instruct us at any time to remove any previous consent you provided to receive marketing communications from us. Contact us on to make a request.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.